Reference

Clear Terms for Your Account

Our Terms & Conditions set the rules for account opening, name checks, and how we handle access across desktop and mobile, so you know what applies before you…

Account rulesWallet checksLocal lawMobile ready

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What Our Terms Cover in Indonesia

castelototo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We keep our terms narrow on purpose: who may open an account, how we verify the name on your wallet, what devices can be used, and how we answer changes to your record. When you send a deposit through DANA, OVO, GoPay, or QRIS, the name

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and reference are checked against the account before the wallet updates. The same standard applies whether you open Aviator, Mahjong Ways, Speed Blackjack, or Crash Games on Android, iPhone, tablet, or desktop. If you are in Jakarta, the same rule set applies once local law allows
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access. Withdrawal requests follow the same name match, and we may ask for a fresh check if contact details change.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP PATHS

Ask About Terms Through Our Team

Questions about a clause should never feel hidden. We keep live chat, WhatsApp, and email open from 09:00-23:00 WIB, and each path can handle account-name checks, access questions, or a copy of…

Live Chat Use live chat for clause questions, account-name checks, and access issues. We keep the chat tied to your account so the same team can follow it from first message to closure, every day 09:00-23:00 WIB.

WhatsApp Send a screenshot or a short note if you need help reading a term on DANA, OVO, GoPay, or QRIS activity. WhatsApp is useful when you are on mobile and want a written record.

Email Use email for formal requests, such as corrections to account details or a copy of the current policy. We answer in writing so you can keep the exchange with your account file.

DATA AND ACCESS

How We Handle Records and Requests

These terms connect to the same account record whether you sign in from Android, iPhone, or desktop.

Data handling

We keep the data needed to run your account, verify requests, and answer term questions. That usually includes your name, contact details, and message history, and we use it only for account handling and legal checks.

Cookies

Our site uses cookies to keep you signed in, remember device choices, and protect the session while you move between lobby pages on desktop or mobile. You can clear them in your browser whenever you want.

Account security

We ask you to keep your password private and to use one email or phone number per account. If a login looks unusual, we may pause access until you confirm the request through live chat.

Record retention

We retain verification messages and support logs only for as long as needed to settle the request, meet local legal duties, and prevent duplicate claims. After that period, the records are removed or anonymized.

Change requests

If your name, phone number, or payment wallet changes, send the update from the same contact path used on the account. We check the existing details first, then confirm any change in writing.

Who to contact

For corrections, access questions, or a copy of the current terms, contact live chat or email with your registered name and account email. We use those details to match the request to the right file.

Questions About Terms and Access

We wrote the common questions below to match the requests we receive most often: access, corrections, wallet checks, and record handling. Each answer stays tied to the same policy path, so you can see where local law matters, where your account data is used, and how to contact us if something in the terms needs attention.

They cover account opening, contact details, wallet-name checks, access on desktop or mobile, and how we handle requests about DANA, OVO, GoPay, and QRIS activity. They also explain what changes if local law affects access.

No. Access is available only where local law permits. If your location or status changes, we may pause the account until the eligibility check is clear and any required details are confirmed.

We match the wallet name against the account details to reduce mistaken payments and disputed records. If the names do not match, we may ask for a correction before the request can move ahead.

Send the update from the registered email, live chat, or WhatsApp, and include the exact field you want changed. We confirm the current record first, then reply in writing once the change is processed.

Yes. The same account rules apply on Android, iPhone, tablet, and desktop browsers. Device changes may trigger an extra check, but the underlying terms stay the same across all access paths.

We keep request history only as long as needed for support, account safety, and local legal duties. After that, we remove or anonymize the record, while keeping any active case notes until the case closes.

Clear Terms for Your Account

Ask About Terms Through Our Team

How We Handle Records and Requests

Data handling

Cookies

Account security

Record retention

Change requests

Who to contact

Questions About Terms and Access

01 What do these Terms & Conditions cover?

02 Can I open an account if local law does not permit it?

03 Why do you check my wallet name?

04 How can I request a correction to my details?

05 Do the same terms apply on mobile and desktop?

06 How long do you keep my request history?

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